Terms & Conditions.

1. About us

These terms and conditions apply to all quotations, contracts and works carried out by Pavesett Ltd, a company registered in England and Wales under Company No. 14956696.

Our registered address is: The Orchard, Blazegate, Gedney, Spalding, Lincolnshire, PE12 0AD.

By accepting a quotation from us, you agree to these terms. If anything is unclear, please ask before work begins — we are happy to explain.

2. Quotations

All quotations are based on a site visit and are specific to the scope of work agreed at that visit.

• Quotes are valid for 30 days from the date of issue.
• Prices include VAT at the current applicable rate. The VAT element will be shown on the quote.
• If you ask us to do something not included in the original quote — for example, extending the area, removing additional materials, or making design changes — we will provide a written amendment showing any change in price before proceeding. We will never add costs without your agreement.
• Quotes are based on ground conditions visible at the time of site visit. If excavation reveals unexpected issues (e.g. buried rubble, unknown drainage runs, or unexpectedly poor sub-base), we will stop work and discuss the situation with you before any additional cost is incurred.

3. Accepting a quote

A quotation is accepted, and a contract formed between us, when you:

1. Confirm your acceptance in writing — this can be by email, WhatsApp message or letter, and
2. Pay the required deposit (see Section 4 below).

Verbal acceptance alone does not constitute a binding agreement. We confirm acceptance in writing to avoid any misunderstanding.

4. Payment

Our payment terms are straightforward:

• Deposit: 25% of the total quoted value is due on acceptance. This secures your start date and allows us to order materials.
• Balance: The remaining 75% is due on completion of the work, before we leave site on the final day.
• Payment methods: We accept bank transfer (BACS) or cash. We do not accept credit or debit cards at this time.
• Late payment: If payment is not made on the agreed date, we reserve the right to charge interest on the outstanding amount at 8% per annum above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.

We will always issue a receipt or payment confirmation when a payment is received.

5. Workmanship guarantee

We stand behind our work. We offer a 10-year workmanship guarantee on resin bound and block paving installations carried out by Pavesett Ltd.

This guarantee covers defects in workmanship — that is, failures caused by how the work was laid. It does not cover:

• Damage caused by third parties (e.g. contractors, delivery vehicles, or vandalism).
• Damage caused by vehicles exceeding the weight rating of the installed surface.
• Ground movement or subsidence caused by tree roots, extreme weather, or other conditions outside our control.
• Routine wear and tear consistent with normal use.
• Damage caused by incorrect use or maintenance (e.g. using pressure washers at excessive pressure on resin surfaces).

If you believe you have a workmanship defect covered by this guarantee, please contact us at [email protected]. We will inspect within a reasonable timeframe and, if the defect is covered, carry out remedial work at no charge.

6. Materials

Unless otherwise agreed, all materials are supplied by Pavesett Ltd. This ensures we can control quality and stand behind the finished result.

Where a specific product is named in a quote (for example, a particular block paving range or aggregate colour), we will endeavour to supply exactly that. In the event that a specified product is discontinued or unavailable at the time of installation, we will source a material of equivalent specification and appearance and inform you before proceeding. You will have the opportunity to approve the substitution or discuss alternatives.

7. Timescales and start dates

We give start dates in good faith, based on our current workload at the time of booking. We understand that disruption to your property needs to be planned around.

Delays may occur due to:

• Adverse weather conditions (e.g. heavy rain or frost during installation).
• Unexpected ground conditions requiring additional preparation time.
• Supply chain delays affecting materials.

In any of these situations, we will contact you as soon as we are aware of a likely delay and give you a revised timeline. We do not disappear or leave jobs unfinished.

8. Customer obligations

To allow us to carry out the work safely and efficiently, we ask that you:

• Ensure clear and safe vehicle access to the work area throughout the project, including for our machinery and vehicles.
• Remove any vehicles from the area to be worked on before we arrive on each day of the project.
• Inform us in advance of any underground services — including gas pipes, water pipes, electrical cables, drainage runs or any other buried infrastructure — that pass through or near the work area. You are responsible for providing this information; your utility companies can assist if you are unsure.
• Inform us of any other known obstacles or restrictions (e.g. planning conditions, shared access agreements, neighbour sensitivities).

Pavesett Ltd will not be liable for damage to underground services or structures that were not disclosed to us prior to work commencing. If we strike an undisclosed service, we will stop work and allow you to arrange the appropriate repairs before continuing.

9. Cancellation

We understand that circumstances change. Here is how cancellation works:

Cancellation before work starts

If you wish to cancel a job before we have started work on site, please give us at least 7 days' written notice. In this situation, the deposit will be retained to cover preparatory costs already incurred — including site visit time, material ordering and scheduling commitments.

Cancellation after work has started

If you cancel after work has begun on site, you will be liable for:

• The cost of all work completed to the date of cancellation, calculated pro-rata against the total contract value, and
• The cost of any materials that have been ordered and cannot reasonably be returned or repurposed.

We will provide a full written breakdown of any charges applied following a cancellation.

Our right to cancel

We reserve the right to cancel a job if we discover on-site conditions that we could not reasonably have anticipated and which make the project unviable or unsafe. We will refund any deposit paid in full in such circumstances.

10. Disputes

If something is not right, please tell us. We would far rather fix a problem than have an unhappy customer. In the first instance, contact us at [email protected] or call 0800 933 0293 — we will aim to respond within 2 working days.

If we are unable to resolve a dispute informally, both parties agree to attempt mediation before resorting to legal proceedings. Details of mediation services can be provided on request.

Where a dispute cannot be resolved by agreement or mediation, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Governing law

These terms and conditions are governed by and construed in accordance with the law of England and Wales.

Nothing in these terms affects your statutory rights as a consumer under UK law.