Privacy Policy.

1. Who we are

Pavesett Ltd is a family-run driveway, patio and landscaping company based in South Lincolnshire. We are registered in England and Wales under Company No. 14956696.

Our registered address is: The Orchard, Blazegate, Gedney, Spalding, Lincolnshire, PE12 0AD.

For the purposes of UK data protection law, Pavesett Ltd is the data controller for the personal information we hold about you. This means we decide how and why your data is used.

If you have any questions about this policy or how we handle your data, please contact us at [email protected] or call 0800 933 0293.

2. What personal data we collect

We collect only what we genuinely need to respond to your enquiry and carry out our work. This includes:

• Your name — so we know who we're talking to.
• Phone number — so we can call or WhatsApp you to discuss your project.
• Email address — so we can send you a written quote and project updates.
• Property address — so we can visit the site and provide an accurate quote.
• Details of the work you're interested in — e.g. "resin driveway, approximately 60m²".

We collect this information when you:

• Fill in a quote request form on our website
• Call us directly
• Email us at [email protected]
• Contact us via WhatsApp

We do not collect sensitive personal data (such as health information or financial details) as part of our normal business activities.

3. Why we collect it — and what we do with it

We use your information for the following purposes:

• To respond to your enquiry and answer any questions you have
• To arrange a site visit so we can assess the project accurately
• To prepare and send you a written, no-obligation quote
• To carry out the contracted work once a quote is accepted
• To keep you updated on progress during the project
• To follow up after the work is complete, if required

We do not use your data for automated decision-making or profiling.

4. Our legal basis for processing

Under UK GDPR, we rely on the following legal bases:

Legitimate interests

When you contact us with an enquiry, it is in both our legitimate interests to process your data in order to respond. We have considered whether this is balanced against your rights, and we believe it is — you are contacting us because you want a response.

Contract performance

Once you accept a quote and work begins, we process your data because it is necessary to fulfil the contract between us.

Consent

If we ever send you marketing communications (such as seasonal offers or updates), we will only do so with your explicit consent. You can withdraw that consent at any time by emailing [email protected].

Legal obligation

We retain certain financial records because the law requires us to (for example, under HMRC requirements).

5. How long we keep your data

We do not keep your data for longer than necessary:

• Enquiries that did not convert to a job: We retain your details for up to 12 months from the date of the enquiry, after which they are securely deleted.
• Customer records (where work was carried out): We retain your details for 7 years from the date of project completion. This is to comply with legal and accounting requirements and to honour our workmanship guarantee.

6. Who we share your data with

We do not sell, rent or trade your personal data with anyone. We may share limited data with the following third parties, solely in order to run our business:

Google (Analytics)

Our website uses Google Analytics 4 (GA4, measurement ID: G-N23E92QZCY) to understand how visitors use our site. This uses cookies and may collect anonymised data about your visit (pages viewed, session duration, device type). IP addresses are anonymised. See our Cookie Policy for more detail. Google's privacy policy is available at policies.google.com/privacy.

GoHighLevel

We use GoHighLevel as our CRM (customer relationship management) platform and website infrastructure. Your enquiry details may be stored and managed within GoHighLevel. They act as a data processor on our behalf, bound by appropriate data processing agreements.

We do not transfer your data outside the UK or EEA except where providers have appropriate safeguards in place (such as Standard Contractual Clauses or UK adequacy decisions).

7. Cookies

We use cookies on this website. For full details of what cookies we use and how to manage them, please see our Cookie Policy.

8. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can ask us what data we hold about you and receive a copy of it.
• Right to rectification — if the data we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — in certain circumstances, you can ask us to delete your data ("right to be forgotten").
• Right to restriction — you can ask us to pause processing of your data while a complaint is resolved.
• Right to data portability — you can ask for a copy of your data in a machine-readable format.
• Right to object — you can object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe we are not handling your data lawfully. You can do this at ico.org.uk or by calling 0303 123 1113.

9. Changes to this policy

We may update this privacy policy from time to time — for example, if we start using a new tool, if the law changes, or if we expand our services. The date at the top of this page will always reflect the most recent update.

We will not make material changes to how we use your data without letting you know, where required.

10. Contact us

If you have any questions about this privacy policy or about the data we hold about you, please get in touch:

• Email: [email protected]
• Phone: 0800 933 0293
• Post: Pavesett Ltd, The Orchard, Blazegate, Gedney, Spalding, Lincolnshire, PE12 0AD